A swim spa should usually be serviced once a year by a professional to check the pumps, filters, heater, jets and control systems. Between these professional services, you should carry out routine care yourself, such as testing and balancing the water’s chemicals each week, cleaning the filters once a month and draining and refilling the water every three to four months to keep it fresh. Lots of servicing and ongoing care help keep the water safe and clean, extend the life of the spa and prevent costly repairs.

A standard swim spa service usually includes a full inspection of the main components, such as the pumps, heater, jets and control systems, to make sure they are working correctly. The service often covers cleaning or replacing filters, checking the pipework for leaks, and testing the water quality to ensure it is safe. Our team may also look at the cover and seals, inspect electrical connections, and carry out any adjustments needed to improve performance. This type of service helps maintain your swim spa and prevents damage to keep it in the best possible condition.

You may need a repair for your swim spa if you notice changes in how it works or in the water quality. Signs that we encourage swim spa owners to look for include unusual noises from the pumps or heater, weak or uneven water jets, or the spa not heating up properly. Water leaks, error messages on the control panel, or cloudy or discoloured water that does not improve with regular care can also point to a problem. If you see any of these issues, it is best to have a professional check the swim spa to prevent further damage and keep it safe to use.

Signs of a faulty swim spa pump can include unusual or loud noises, such as grinding, humming, or rattling, when the pump is running. You may also notice weak water flow from the jets, no water circulation at all, or the pump cutting out unexpectedly. Sometimes, the pump may leak water or fail to switch on. If you spot any of these problems, it is important to have the pump looked at and repaired by a professional to limit the risk of further damage to the swim spa.

You can avoid any water quality problems in your swim spa by keeping up with frequent care and using the right treatments. Test the water at least once a week and adjust the chemical levels to keep them balanced, as this stops bacterial growth and keeps the water safe. It's important to clean and replace the filters often to remove dirt and debris, and drain and refill the spa every three to four months to keep the water fresh. Make sure anyone using the spa showers before getting in, as this reduces oils, lotions and dirt entering the water. Keeping the spa covered when not in use also helps to protect the water from leaves, dust and other contaminants.

Yes, in many cases, a swim spa heater can be repaired instead of replaced. Issues like faulty thermostats, heating elements or electrical connections can usually be fixed by our local professionals. However, if the heater is badly damaged, corroded or has reached the end of its lifespan, replacement may be the better option. Having the heater inspected by our team or any qualified heating engineer will help you understand whether a repair is possible or if a full replacement is needed.

The time it takes to repair a swim spa depends on the type of problem and whether parts are needed. Simple repairs, such as fixing a minor leak, replacing a seal, or clearing a blockage, can often be completed within a few hours. More complex issues, like repairing pumps, heaters, or electrical faults, may take longer, especially if replacement parts have to be ordered. In most cases, a technician can diagnose the issue during the first visit and give you a clear idea of how long the repair will take.

Leaks in swim spas are usually caused by worn seals, loose fittings, cracked pipes or damage to the shell. Over time, seals and gaskets can break down, fittings may loosen due to water pressure, or plumbing joints may develop cracks. Leaks can also come from the pump, heater or jets. To fix the problem, our professionals will locate the leak and replace or tighten any loose or faulty fittings. We'll then strive to repair or replace damaged parts and reseal any weak areas. Prompt repair is important, as even small leaks can lead to much more serious problems if they are left untreated.

Yes, you can call for emergency swim spa repair services for more urgent problems that need immediate attention. This can involve any sudden leaks, complete pump or heater failure, or electrical faults that stop your swim spa from working safely and as it should. An emergency call-out allows our professionals to inspect the issue as soon as possible and carry out the necessary repair or a temporary fix to prevent further damage. If you need this type of service, you should contact us to arrange a quick visit.

In the UK, the cost of swim spa servicing and repair can differ based on the type of work, the size of the spa and the parts needed. Standard annual services or full inspections usually cost anywhere between £350 and £650. Basic safety checks and much lighter services are often slightly lower, at around £300 to £400. For repairs, the labour is often around £100 to £120 per hour, with replacement parts adding extra onto the final cost. Based on location, make and model, prices will always vary, so it is always best to request a tailored quote.