Customer Reviews
Tom is fantastic - totally professional and offers a great service. Always goes that extra mile to ensure his customer is happy and reverts quickly to messages. I would highly recommend him for swimming pool and hot tub services.
by DebbieC-88Excellent service received every time, very experienced.
by TheresaS-66Around to get the best prices for replacement parts. Cleans my pool well
by MarieB-251Tom was brilliant, efficient and repaired our hot tub back to full working order. Tom was reasonable priced and very friendly.
by JamieA-2186Highly recommended. Really goes the extra mile. We had a leak which other engineers from other firms were unable to solve. Tom at the Hot Tub Engineer would not give up & solved this issue for us. He is very skilled & reliable.
by JulieK-328Tom is fantastic - he’s friendly, knows his hot tubs inside out, great value and excellent at what he does. Highly recommend Tom if you have a hot tub or swim spa / pool.
by Paraag ACan highly recommend Tom. So knowledgeable and extremely thorough. Perfect job, we wouldn’t go anywhere else. Very reasonably priced as well. Very happy. Thanks Tom.
by JillM-290The hot tub engineer sorted out the problem with our hot tub quickly & effciently. He also does regular maintenance so we can keep it running smoothly. Tom really knows he’s stuff & I wouldn’t hesitate to recommend him.
by TeresaM-196Tom is Very knowledgeable. His looked after our Swimspa for 3 years now. Brilliant on price. Always does a brilliant job. I recommend him. Also a very nice guy.
by MarcusS-136Services my hot tub and pool. Totally reliable. Thorough product knowledge. Great problem solver. What’s not to like ?
by StephenD-680What Tom provides you is a wealth of experience working with all various models and makes in the Hot Tub / Jacuzzi industry. He can cover any of your needs re a complex installation, diagnostic testing and general maintenance that is required to keep your tub in great working order. He will provide the same level of service that any of the large suppliers can provide and I guarantee he will beat any of the yearly maintenance contract prices that you will see from them by a considerable margin, that is speaking from experience of doing both in past 10 years of owning a hydropool spa. Tom is extremely personable, trustworthy and will get to you immediately in a emergency. I would recommend him to anyone who owns a tub. He has never let me down in the past five years he has been servicing my spa. Do not buy a maintenance contract with your supplier as they are simply overpriced and you do not get the same service that Tom can provide.
by IanC-3106We have used Tom for a number of years and he has always provided an excellent service He always arrived when he says he is going to irrespective of whether the sun is shining or it is pouring with rain I have always found him completely trustworthy and the service he provides is great value for money
by HeatherL-151Very knowledgeable, helpful, professional and trusted.. what more can one say ..
by StephenF-2288Toms service and communication is 5 star Goes above and beyond
by MickyB-16We’ve been using The Hot Tub Engineer for 10yrs and his work is faultless Tom is an excellent professional and always does a brilliant reasonably priced job He’s extremely helpful and honest and our swim spa is 10yrs old and after each visit it looks and feels brand new If you need your hot tub of swim spa serviced the The Hot-tub engineer is who you need Thanks for the years of excellent service see you in the summer Kev & Nicky
by KevinH-865Tom offers a faultless hot tub service. We've known Tom for many years and he is the best in the business.
by JoannaL-45Tom offers a brilliant complete hot tub service. As well as the servicing he will replace or repair items as required. If you need your hot tub or swim spa serviced the Hot-tub engineer is the one you need.
by DavidT-9620Tom has looked after my hot tub for a while now and has always been helpful and courteous. He is very knowledgeable and works hard. I wouldn't hesitate to recommend him.
by DavidB-4314Tom is absolutely fabulous. He really sorted us out when we were about to get fleeced by an alternative company. He came over and tested everything again and gave us an honest and fair price to repair as well as helping to source parts at a great price. He is the definition of an honest and diligent tradesman as well as having great banter!! He came over quick, worked fast (even in the scorching heat of summer!) and restored our working hot tub without having to replace everything (like we were told by the other company!) If you’re looking for a knowledgable, honest and friendly + trustworthy spa specialist for repairs, maintenance or services - I wouldn’t hesitate to recommend Tom.
by DaisyR-36Tom is friendly and reliable. He has first class knowledge of what is needed to maintain and service the hot tub. Would not hesitate to recommend him and been really happy with the work he has done for us .
by MarkP-2373Tom was recommended to me by a friend for our Thermospa. He has always been prompt, efficient and friendly. Would recommend to anyone.
by EmilyG-247Tom really knows his stuff and can sort problems out. He responds quickly and gets to us as soon as he can. He is also generally cheaper than the larger companies.
by SuzyT-14Great service from the hot tub engineer, been twice now to service our hot tub; He is always on time, efficient, friendly and helpful with advice on what to do to keep it going well - thanks again and highly recommend his services and know-how
by PamelaG-115Very friendly and helpful.
by Georgina B